1. Motivating delegates to share
positive attitudes, team building techniques, and feedback
skills.
2. Setting personal growth targets and mission, learning to set
priorities, and leading professional and
personal lives consistent with personal values.
3. Envisioning work beyond rules, regulations, and performance measurements
to embrace customer partnering.
4. Creating excitement and enthusiasm about professional and personal
challenges.
5. Becoming aware about the imperatives of professional ethics,
responsibility, and accountability.
6. Understanding the Change Process and managing it.
7. Mobilizing language skills for mediation, conflicts, and stressful
conditions.
8. Leveraging knowledge within the organization to create a “knowledge
muscle mass” which ricochets within the
organization.