Most managers yearn for working with team members who remain positive, enthusiastic, helpful, willing learners, and innovative to try new ideas.  Yet they find themselves dealing with workers who sound negative, appear bored and disinterested, preferring to stick to old ways of working, and often getting into conflicts or playing office politics.

These managers usually respond by either trying to coerce difficult employees to change their behavior or by some attempts at counseling.

This program offers practice on coaching employees rather than managing them.  It focuses on understanding the principles of coaching, measuring change readiness, creating strategic direction, identifying key stages of changes and gaining authentic commitment from employees.

Participants will learn to:

• Understand causes of ‘negativity’ in employees
• Confront and coach employees using the Authentic Trust Model
• Develop practical action plans to apply their knowledge about difficult employees
• Build their own ‘positivity muscles’
• Build awareness about coaching styles and helpful coaching skills