Gulfstone Training

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Tuesday, February 07, 2012

BUSINESS COMMUNICATION

1.	PRE COURSE GRAMMAR EVALUATIONS

1.0 Objectives:

To evaluate pre-course strengths and areas of improvement in writing skills.
To create buy-in of participants in seeking English writing skill enhancement.

2.	STRUCTURING 'BARE BONE' SENTENCES

2.0 Objectives:

To learn the correct mechanics of creating a sentence using the ‘bare-bone' model.
To organize thoughts in the frame work of ‘bare-bone' sentences and then to ‘dress-up' the sentence structure with relevant details.
To practice writing typical sentences used at work in expanded versions using the ‘bare-bone' model.

THEMES:

2.1	What Makes Up a Grammatically Perfect Sentence?
2.2	Framing Your Thoughts
2.3	Identify Subject and Predicate
2.4	Expand Sentences
2.5	Paragraph Assessment

3.0 Objectives:

To learn rules governing pronoun and verb usage.
To practice using correct tenses, commas, full-stops, colons, and semi colons.
To identify commonly misused and misspelled words and phrases
To learn to write complex sentences with correct parallel construction.

THEMES:

3.1	Subject and Verb Usage
3.2	Subject and Agreement Verbs Assessment
3.3	Pronoun Usage (who, whom, whomever, whose, who's ,which, that ,him, her, his, she, it's, their, there, they're, me, I, themselves, himself, herself)
3.4	Pronoun Assessment
3.5	Full Stop Usage
3.6	Commas
3.7	Comma Assessment
3.8	Article Usage (a, an, the)
3.9	Articles Assessment
3.10	Parallel Structure
3.11	Notorious mistakes (words commonly misused)
3.12	Its, It's , Their, There, They're
3.13	Accept, Except, Affect, Effect
3.14	Lie, Lay, Sit, Set
3.15	Building Spelling Vocabulary
3.16	Spelling Assessment

4.	ASSERTIVENESS

4.0 Objectives:

To Introduce Assertiveness Theory
Participants Values About Assertiveness
Assessing Written Assertiveness (Saying no, offering suggestions, expressing disagreements)

THEMES:

4.1	To Introduce Assertiveness Theory
4.2	Participants Values About Assertiveness
4.3	Assessing Written Assertiveness (Saying no, offering suggestions, expressing disagreements)

5.	PASSIVE WRITING VS. DIRECT WRITING

5.0 Objectives:

To identify and differentiate key components in passive, wordy and vague language
To discuss how direct writing influences willingness in others to receive messages
To introduce the concept of active and direct writing
To provide an opportunity to practice active writing skills directly

THEMES:

5.1	Choosing Words Wisely
5.2	Abstract Versus Concrete
5.3	General Versus Specific
5.4	Complex Versus Simple
5.5	Negative Versus Positive
5.6	Long Versus Short
5.7	Wordy Versus Concise (replacing words)
5.8	Formal versus Conversational
5.9	Unfamiliar Versus Familiar
5.10	Roundabout Versus Direct
5.11	Assessment

6.	E-PRIME

6.0 Objectives:

To provide an opportunity to participants to review their writing technique
To introduce the history and model of E-Prime
To discuss the purpose and benefits of using E-Prime
To provide opportunities to rewrite typical office communication in E-Prime

THEMES:

6.1	Hands on Understanding of E-Prime
6.2	How E-Prime Evolved
6.3	The Effects E-Prime has in Writing Business Notes, Letter and E-mails
6.4	Re-write a memo written in Standard English and convert it to E-Prime
6.5	Formula to writing Notes
6.6	Most Common Mistakes in Note Writing
6.7	Assessment of Written Note in E-Prime

7.	IMPROVING WRITING SKILLS

7.0 Objectives:

To find agreement among participants on how to start and end typical written business communications.
To give participants options to choose effective formats for writing letters, E-mails, notes, and memos.

THEMES:

7.1	How to Start a Letter
7.2	Formatting
7.3	The Reference
7.4	Giving Bad News
7.5	Closing Remarks
7.6	Reference to Future Contact
7.7	The Finish
7.8	Acknowledgement Letters
7.9	Adjustment Letter
7.10	Complaint Letters
7.11	Inquiry Letters
7.12	Order Letters
7.13	Response Letters
7.14	Business Correspondence Guidelines
7.15	Assessment on Letter Writing (Terms and Conditions)

8.	FINAL ASSESSMENT

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