• To learn a ‘system’ of service to expand the customer’s value beyond the immediate    revenue
• To provide insights into the feelings and needs of customers
• To demonstrate examples of poor and high quality service courtesy
• To practice the 7-step ‘formula’ for customer courtesy
Business courtesy reflects your action, words, appearance and personal manners in a respectful, helpful way, showing considerations for a person’s feelings, needs and desired actions. The five areas that will get covered in this one day program include:

• Listening
• Discovering
• Confirming
• Helping
• Rechecking
• Taking Action

THE EFFECTS OF BUSINESS COURTESY:

• Business courtesy generates business for the organization by attracting customers.
• Business courtesy promotes job satisfaction by enhancing internal working harmony    though out the organization.
• Business courtesy requires little or no extra effort other than personal, focused    attention that lead to great profits.

COURTESY TECHNIQUES FOCUS ON:

• What you say!
• How you say!
• How you do!
• How you look!
• How you impress people with you professionalism!